Managed Services

You may not know the Workday team you’ll need next. You still need the right support now.

Building a permanent team too early can leave you with the wrong structure later. Running lean until the future becomes clear creates risk now. We built our Managed Services models to avoid forcing that choice.

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The bind

Workday already changed the shape of HRIS teams, and AI is changing the work again. The right long-term structure may not be obvious yet.

That uncertainty creates a real bind. Build too much permanent capacity too soon, and you may end up with a structure you no longer need. Stay too lean for too long, and the backlog grows while your best people risk burning out.

The work does not wait for your org chart. Payroll has to run. Integrations need monitoring. Tickets need resolution. Reporting and configuration still need attention.

We support the organization you have now while leaving room for the structure you may need later. When the answer becomes clear, we help you get there, even if it means eventually getting out of the way.

The fork

The right support depends on one question: do you have a team, or do you need one?

Both models use the same people, tools, and standards. We recommend the one that fits your operating need, not the one that creates the larger engagement.

Triage-Led AMS

Not every Workday request arrives ready to assign. We clarify it first, then decide who should take it forward.

Triage is handled by selected senior members of each functional area. They clarify incomplete requests, gather the context needed to understand the issue, and determine what the work requires before deciding who should own it.

Workday Architects lead each functional area, helping shape the approach behind the work and stepping in directly when a request needs additional design or functional depth.

No SLA theater. Responsiveness matters, but a reply that exists only to satisfy a timer does not move the work forward. The first substantive interaction should add information, clarify the issue, or advance it toward resolution.

Designed to hold up as we grow. We have seen flexible support models lose consistency as firms scale. Triage, functional ownership, and deliberate assignment are built into ours to protect against that.

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Dedicated HRIS Pod

You need the breadth of a Workday team, but not every role needs to be full time.

Your pod combines the functional coverage you need with the capacity you can actually use. One area may require substantial weekly support while another needs only a fraction of that time. The same consultants stay close to your tenant and processes as those needs evolve.

You know who owns what. Pod members have defined areas of responsibility and stay close to the priorities, decisions, and ongoing work in those areas. You are working with a team, not sending requests into a queue of interchangeable consultants.

Your pod is dedicated, but it is not isolated. When the work calls for expertise outside the pod, specialists from across Sequoia can step in without disrupting the core team you rely on.

Born from a downsell. We told a client to buy fewer hours from one consultant and reallocate the budget across a broader group. They did not need more of one person. They needed the right mix of people.

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Shared foundation

The support model changes. The standards behind it do not.

Senior people we actually keep, so you are not constantly starting over.
The history behind the work stays with the engagement, even when people change on either side.
Documentation is part of the work, not a separate billable exercise reconstructed later.
People who have owned and operated Workday in-house, not just delivered it as consultants.
You get consultants using AI well, not an AI product you have to learn or depend on.
No lock-in. No minimums. No expiring hours. Use the support you need when you need it.

What makes us different

Not sure which fits? Good. We’ll help you figure that out.

Bring us your situation. We’ll tell you which model fits, and if the honest answer is less than you were about to buy, that’s the answer you’ll get. We have built engagements by recommending fewer hours, not more.

Already have a support partner? Keep them. Start with overflow work, a specific project, or a small amount of fractional support. If we earn a larger role, we can grow from there.

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